Legal
Privacy Notice
Last updated: 6 October 2026
This notice explains which personal data we collect through wanderflanders.be (the “Website”), why, and what your rights are. We process personal data in line with the EU General Data Protection Regulation (GDPR) and Belgian data protection law.
1. Who is responsible for your data
The controller is Wander Flanders BV, Voorbeeldstraat 1, 9000 Ghent, Belgium, company number 0000.000.000, trading as Wander Flanders (“we”, “us”).
For any privacy question or request, contact the Wander Flanders team at hello@wanderflanders.be. This person is responsible for the protection of personal information in our organisation. We have not appointed a data protection officer, as we are not required to.
2. The data we collect
| Category | What it includes | How we get it |
|---|---|---|
| Question details | Name, email address, phone number, country of residence, travel dates, the cities you plan to visit, your interests and the content of your message | You give it to us through the contact form, by email or by phone |
| Correspondence | Emails and messages exchanged with us | You and we create it |
| Technical data | IP address, browser and device type, pages requested, date and time | Collected automatically by our hosting provider in server logs |
| Usage data | Pages visited, approximate location (country or city), referring site, device information | Collected through analytics cookies, only if you consent |
Please do not send us sensitive information, such as health details, unless it is needed for your request (for example a mobility need, so we can suggest suitable routes). If you do, we use it only for that request, on the basis of your explicit consent.
If you give us details of fellow travellers, please make sure they agree and are aware of this notice.
3. Why we use your data and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your question and sending you travel advice | Our legitimate interest in answering the questions you send us, Art. 6(1)(f) |
| Keeping the Website secure and working, preventing abuse | Our legitimate interest in a safe and reliable Website, Art. 6(1)(f) |
| Measuring how the Website is used, to improve it | Your consent, Art. 6(1)(a) |
| Sending news or offers by email, if you asked for them | Your consent, Art. 6(1)(a) |
| Meeting accounting, tax and other legal duties | Legal obligation, Art. 6(1)(c) |
| Establishing, exercising or defending legal claims | Our legitimate interest in protecting our rights, Art. 6(1)(f) |
You are not obliged to give us personal data. Without contact details and basic trip information, however, we cannot answer your inquiry.
We do not use your data for automated decision-making or profiling that has legal or similarly significant effects.
4. Marketing messages
We send marketing emails only if you have opted in. Every message identifies us and contains an unsubscribe link. You can also unsubscribe at any time by writing to hello@wanderflanders.be.
5. Who receives your data
We do not sell your personal data. We share it only with:
- service providers that work on our instructions under a contract: our website hosting provider our EU-based hosting provider, our email provider our email provider and, if you consent to analytics cookies, Google Ireland Limited (Google Analytics);
- our accountant and professional advisers, bound by confidentiality;
- authorities or courts, where the law requires it.
6. Transfers outside the European Economic Area
We store your data in the European Economic Area where possible. Some providers, including Google, may process data in the United States or other countries outside the EEA.
In that case we rely on an adequacy decision of the European Commission (such as the EU-U.S. Data Privacy Framework, for recipients certified under it) or on the European Commission’s standard contractual clauses. You can ask us for a copy of the safeguards.
7. How long we keep your data
| Data | Retention |
|---|---|
| Questions and advice requests | Up to 24 months after our last contact |
| Server logs | Up to [12] months |
| Analytics data | Up to 14 months |
| Marketing contact details | Until you unsubscribe or withdraw consent |
After these periods we delete or anonymise the data.
8. Your rights
You have the right to:
- access your personal data and receive a copy;
- have inaccurate or incomplete data corrected;
- have your data erased, in the cases set out by law;
- have the processing restricted;
- object to processing based on our legitimate interests, and to direct marketing at any time;
- receive the data you gave us in a commonly used, machine-readable format (data portability);
- withdraw consent at any time, without affecting earlier processing.
To use these rights, write to hello@wanderflanders.be. We answer within one month and may ask you to prove your identity. Using your rights is free of charge.
You may also lodge a complaint with the Belgian Data Protection Authority: Rue de la Presse / Drukpersstraat 35, 1000 Brussels, contact@apd-gba.be, dataprotectionauthority.be. If you live elsewhere in the EEA, you may contact your local authority instead.
9. Visitors from Canada
We handle the personal information of Canadian residents in line with the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec’s.
- We collect your information with your consent and only for the purposes described in this notice.
- Your information is stored and processed outside Canada, in Belgium and in the other countries mentioned in section 6, and may be accessible to authorities there under local law.
- You may ask to access or correct your information, or withdraw your consent, by writing to the person named in section 1.
- If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or your provincial privacy regulator.
10. Visitors from the United States
We do not sell personal information and do not share it for cross-context behavioural advertising. We do not knowingly collect sensitive personal information beyond what you choose to send us.
Wherever you live, you may ask us to tell you what personal information we hold about you, to correct it or to delete it, by writing to hello@wanderflanders.be. We will not treat you differently for making such a request.
11. Children
The Website is meant for adults arranging travel. We do not knowingly collect personal data from children under 16. If you believe a child has sent us personal data, contact us and we will delete it.
12. Security
We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access restricted to people who need it, and contracts with our providers. No online transmission is fully secure, so we cannot guarantee absolute security.
13. Cookies
The Website uses cookies. Details and your choices are on our Cookie Settings page.
14. Changes to this notice
We may update this notice. The latest version is always on the Website, with the date at the top. We will tell you about significant changes, for example through a notice on the Website.
15. Contact
Wander Flanders BV, Voorbeeldstraat 1, 9000 Ghent, Belgium. Email: hello@wanderflanders.be. Phone: +32 400 00 00 00.